The basis of each consumer relationship at HOCK international, LLC (“HOCK,” “we,” “us,” “our”) is built on trust. We guard each relationship with great care, beginning with your first contact with us, continuing through the time you cease to use our products and/or services (collectively known as just “services”).
We are dedicated to protecting the privacy of your nonpublic personal information. We want you to understand what information we collect, and how we use, store and protect it. This policy applies to all media used by HOCK, including, but not limited to, the HOCK web site and HOCK software. This policy serves as a standard for all of our representatives and employees for collection, use, retention and security of nonpublic personal consumer information.
What Information We Collect
“Nonpublic personal information” is information about you that we obtain in connection with providing any service. Such information includes, but is not limited to, name, email address, phone number, IP address, date and time of purchase and/or access to our electronic resources, and information necessary for receiving payments for services rendered.
We may collect nonpublic personal information about you from the following sources:
- Information that you voluntarily provide to us on any applications, order forms, or other forms,
- Download links that facilitate the delivery of our electronic resources, and
- Information from others, such as employers or course leaders (where applicable).
Information Collected and Stored Automatically
For service security purposes and to ensure that our web site and services remain available to all users, we employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
For service management, information is collected for statistical purposes. Computer software programs are used to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. No personal information, such as your name or address, is collected or used for this analysis. We collect no information that would identify you personally.
We automatically collect and store only the following information about your usage of our services:
- The Internet domain (for example, “xcompany.com” if you use a private Internet access account, or “yourschool.edu” if you connect from a university’s domain) and IP address from which you access our services.
- The date and time you access our services.
- On the web site only, the pages you visit and the result of the request, such as an image or query.
- On the web site only, other status codes and values resulting from the Web server responding to the request received: HTTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version.
Our Security Procedures
To maintain security of customer information, we restrict access to your personal and account information to persons who need to know that information to provide you products or services. We maintain physical, electronic and procedural safeguards to guard information.
Non-Disclosure of Information
We do not disclose nonpublic personal information about you to any company or individual unless you have authorized us to do so (e.g. to display a testimonial). The confidentiality of your nonpublic personal information will continue to be maintained consistent with this privacy notice even if you decide to close your account(s), your account becomes inactive, or when you otherwise cease to interact with us.
Use of Collected Information
Information collected by us, no matter the source, can be used by us for the purposes of improving our service offerings (such as adding additional bandwidth or capability to the most-used services). We do not frequently use collected email addresses for mass mailing, but we reserve the right to do so under certain circumstances, including, but not limited to, information regarding a security vulnerability, information regarding extended outages, or announcements of major upgrades. Such mailings will occur no more frequently than absolutely necessary.
HOCK international, LLC may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our web site.
Frequently Asked Questions
- What is “nonpublic personal information”? – “Nonpublic personal information” is information about you that we obtain in connection with providing a service. For example, this might include information such as email address, IP address, billing address, contact phone number, etc. Generally speaking, nonpublic personal information is information that is not available in public records.
- Do you sell information about me to other companies? – No. We will not sell information about you. We honor the trust that you have placed in us to keep information about you confidential. Any information that you provide to us or that results from your use of a service – including the fact that you have had or might have at some point in the future an account with us – is considered nonpublic. This includes information that is otherwise publicly available, such as name and address, when disclosing it would reveal the fact that you are or have been a user of our services.
- When does HOCK international, LLC share nonpublic information about me with third parties? – We limit the ways that we share information to the purposes permitted by law.
- Processing and Servicing Transactions: Information is shared, as necessary, to service and process services that are requested by you, such as wire transfers or credit applications. Information is also shared in connection with maintaining and servicing your accounts, such as statement preparation, complaint resolution, or debt collection.
- Other Lawful or Required Purposes: This category includes a variety of permissible sharing situations, such as when you request or consent to have information shared, or when we share information with our auditors, attorneys or accountants, government regulators, in response to subpoenas, and other circumstances where sharing information is permitted or required by law.