FAQs

As part of our no expiration guarantee, your access to the materials does not have any set expiration, so you do not need to worry about losing your access after 12 or 18 months. You can use the materials for as long as you need to pass the exams. You also have access to updated materials when they are released, so you do not need to worry about studying with outdated materials.

You can use the materials on any of your own personal computers or devices (tablets, phones, etc.), and you are not limited to any specific number of devices.

Shipping is free in the United States using USPS Priority Mail. Full shipping details and rates for other countries are available on our Shipping page.

You have instant access to the materials after your purchase and can start studying immediately when you pay by credit/debit card or PayPal. If you pay by bank transfer, check, or money order, you will receive access after we receive your payment.

If you order printed (hard copy) textbooks, we strive to ship out all printed textbooks orders the next business day after receiving payment for your order.

Yes, as part of our support guarantee you have access to teacher support – including from our textbook authors – for the exam Parts that you purchased until you pass the exams, so you do not need to worry about asking all of your questions before a certain date.

Note: Teacher support is not included with the purchase of only a single study component (textbooks, test bank, or videos).

You may request a refund within 7 days of placing your order. You agree to delete all materials downloaded and/or saved when you request a refund, and return any hard copy textbooks to HOCK. Hard copy textbooks must be returned in new condition within 7 days of receipt.

Shipping charges are not refundable and HOCK is not responsible for the cost of return shipping.

Electronic materials that have not been accessed may be refunded within 30 days of purchase.

After 30 days, no refunds will be offered.

No, you may take the exam Parts in any order (for example, take Part 2 before you take Part 1). This is true for the CMA and CIA exams.

Yes, we offer payment plans on any materials $299 or more.

While our competitor’s payment plans are available only to US residents and require a credit check, our payment plan does not require a credit check and is available to students around the world. With the payment plan, you can choose an initial payment of 20%-50% of the purchase price and then pay the balance over 2-4 months.

From the IMA’s CMA Handook: Candidates are allowed to bring a small battery or solar powered electronic calculators restricted to a maximum of six functions – addition, subtraction, multiplication, division, square root, and percentage are allowed. The calculator must not be programmable and must not use any type of tape. Candidates can also use the Texas Instrument’s BA II Plus, HP 12c, or HP 12c Platinum calculators when taking the exams. The Hewlett- Packard 10BII is valid, but no longer available to purchase. Candidates will not be allowed to use calculators that do not comply with these restrictions.

Note from HOCK: The BA II Plus comes in a Financial and Professional version. The version allowed on the CMA exam is the Financial version.

We have some examples of basic calculators on our page dedicated to what calculators you can use on the CMA exams.

We are so confident in our CMA Complete Package that if you do not pass the exam on your first attempt, we will pay the exam fee for you to take the exam again (a $460 value per Part). No other company offers a guarantee like this.

To qualify for the Guarantee, you just need to meet three straightforward requirements before you sit for the exam:

• Watch 95% of the videos.
• Answer 90% of the multiple-choice questions correctly in the question database.
• Pass one Mock Exam with a 70% score (first attempt only) or two Practice Exams with an 80% score (multiple attempts allowed).

Note: You must take the exam in English to qualify for the Guarantee.

Yes, the PDF textbooks and the hard copy textbooks are identical in content. In fact, we produce our hard copy textbooks from the PDF files.

Including multiple-choice and essay practice questions, there are approximately 2,250 questions for Part 1 and 1,750 questions for Part 2 in the HOCK CMA test bank.

More information about the practice questions is available on our CMA Review page.

The videos must be watched online in your web browser, and cannot be downloaded.

As of February 2022, the approximate length of the HOCK CMA Videos are:

• CMA Part 1 – 32 hours
• CMA Part 2 – 30 hours

More information about the videos is available on our CMA Videos page.

Brian Hock is the teacher on all of the HOCK videos. Brian has been teaching CMA, CIA, CPA, and CFA courses since 2000.

No, you may take the exam Parts in any order (for example, take Part 2 before you take Part 1). This is true for the CMA and CIA exams.

Yes, we offer payment plans on any materials $299 or more.

While our competitor’s payment plans are available only to US residents and require a credit check, our payment plan does not require a credit check and is available to students around the world. With the payment plan, you can choose an initial payment of 20%-50% of the purchase price and then pay the balance over 2-4 months.

We are so confident in our CIA Complete Package that if you do not pass the exam on your first attempt, we will pay the exam fee for you to take the exam again (a $265-$295 value per Part – the IIA Member Pricing). No other company offers a guarantee like this.

To qualify for the Guarantee, you just need to meet three straightforward requirements before you sit for the exam:

• Watch 95% of the videos.
• Answer 90% of the multiple-choice questions correctly in the question database.
• Pass one Mock Exam with a 70% score (first attempt only) or two Practice Exams with an 80% score (multiple attempts allowed).

Note: You must take the exam in English to qualify for the Guarantee.

Yes, the PDF textbooks and the hard copy textbooks are identical in content. In fact, we produce our hard copy textbooks from the PDF files.

In the CIA exam test bank there are approximately 700 questions for Part 1, 1,000 questions for Part 2, and 1,000 questions for Part 3.

More information about the practice questions is available on our CIA Review page.

The videos must be watched online in your web browser, and cannot be downloaded.

As of February 2022, the approximate length of the HOCK CIA Videos are:

• CIA Part 1 – 11 hours
• CIA Part 2 – 12 hours
• CIA Part 3 – 19 hours

More information about the videos is available on our CIA Videos page.

Brian Hock is the teacher on all of the HOCK videos. Brian has been teaching CMA, CIA, CPA, and CFA courses since 2000.

The videos must be watched online in your web browser, and cannot be downloaded.

As part of our up-to-date guarantee, you have access to the latest study materials for as long as you need to pass the exams – Log in to My Studies at to access the current materials. If you do not remember your My Studies password, you can request a password reset from the My Studies login page.

You can change your password from  My Account. If you do not remember your password, you can request a password reset.

When you purchase any of the HOCK exam prep, you can access your materials on My Studies. Most of the materials can be downloaded and saved except for the Videos, which must be viewed online.