What is HOCK’s refund policy?

You may request a refund within 7 days of placing your order.You agree to delete all materials downloaded and/or saved when you request a refund, and return any hard copy textbooks to HOCK. Hard copy textbooks must be returned in new condition within 7 days of receipt.

Shipping charges are not refundable and HOCK is not responsible for the cost of return shipping.

Electronic materials that have not been accessed may be refunded within 30 days of purchase.

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