CIA 595 I.22 (Topic: D. Determine Engagement Procedures and Prepare Work Program
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Step 2: Obtain the customer complaint backlog file and determine the extent to which there is a backlog of service complaints that need to be addressed. Calculate an average number of backlogged complaints per technician.
Hi Brian, Step 2 of this questions talks about the backlog, but nowhere in the baseline mentioned backlog was one of the issues. Would you please help? Thanks
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