Student Forums CIA Part 2: Practice of Internal Auditing Section II: Planning the Engagement CIA 595 I.22 (Topic: D. Determine Engagement Procedures and Prepare Work Program

CIA 595 I.22 (Topic: D. Determine Engagement Procedures and Prepare Work Program

  • This topic has 2 replies, 2 voices, and was last updated 1 week ago by Debbie V..
  • Creator
    Topic
  • #247041

    This forum is restricted to members of the associated course(s).

    This forum is restricted to members of the associated course(s).

    Debbie V.
    Participant

    Step 2: Obtain the customer complaint backlog file and determine the extent to which there is a backlog of service complaints that need to be addressed. Calculate an average number of backlogged complaints per technician.

    Hi Brian, Step 2 of this questions talks about the backlog, but nowhere in the baseline mentioned backlog was one of the issues.  Would you please help? Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Author
    Replies
  • #247058

    This forum is restricted to members of the associated course(s).

    Brian Hock
    HOCK international

    Debbie,

    There is no specific mention of backlogs in all of the information, but I think that in this case we can assume that it may happen. Any time that there is a service like this that needs to be provided at the demand of the customer there is a chance that there will be a backlog at times. And therefore there will need to be a way of addressing and measuring the backlogs.

    Does this help?

    Brian

    #247146

    This forum is restricted to members of the associated course(s).

    Debbie V.
    Participant

    got it.  Thanks Brian. 

Viewing 2 replies - 1 through 2 (of 2 total)

This forum is restricted to members of the associated course(s).

  • You must be logged in to reply to this topic.