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Purchasing (8)

Yes, you can print the PDF textbooks; you can print only a few pages or you can print the entire book – it’s up to you.

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HOCK does not have a dedicated Mobile App; we make the materials accessible on all types of computers, tablets, and Smartphones without requiring an App. This allows us to focus on creating materials instead of keeping up with constantly changing mobile platforms.

However, we know that students like to answer practice questions while on the go, and through a partnership with Appitur HOCK does offer a CMA App and a CIA App with multiple-choice practice questions. The App is available for iOS and Android devices; search the store for “HOCK CMA” or “HOCK CIA” to locate the App.

The questions in the Apps are the same as in our ExamSuccess Online database.

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As part of our no expiration guarantee, your access to the materials does not have any set expiration, so you do not need to worry about losing your access after 12 or 18 months. You can use the materials for as long as you need to pass the exams. You also have access to updated materials when they are released, so you do not need to worry about studying with outdated materials.

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You can use the materials on any of your own personal computers or devices (tablets, phones, etc.), and you are not limited to any specific number of devices.

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HOCK international has three shipping zones, with the cost and duration for delivery after shipment as follows:

United States – Free – Priority Mail – 2-3 business days

Canada – $50 – DHL – 2-4 business days

All Other Countries – $75 to $95 – DHL – 3-5 business days

Full shipping details are available on our Shipping page.

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You have instant access to the materials after your purchase and can start studying immediately when you pay by credit/debit card or PayPal. If you pay by bank transfer, check, or money order, you will receive access after we receive your payment.

If you order printed (hard copy) textbooks, we strive to ship out all printed textbooks orders the next business day after receiving payment for your order.

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Yes, as part of our support guarantee you have access to teacher support – including from our textbook authors – for the products you purchased until you pass the exams, so you do not need to worry about asking all of your questions before a certain date.

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You may request a refund within 7 days of placing your order. You agree to delete all materials downloaded and/or saved when you request a refund, and return any hard copy textbooks to HOCK. Hard copy textbooks must be returned in new condition within 7 days of receipt.

Shipping charges are not refundable and HOCK is not responsible for the cost of return shipping.

Electronic materials that have not been accessed may be refunded within 30 days of purchase.

After 30 days, no refunds will be offered.

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