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Tips for Playing HOCK Videos

Some browsers may need an additional step or two in order to play the HOCK videos reliably. In general, the videos play the most reliably without buffering delays in Internet Explorer or FireFox. If you have installed Silverlight and tried the steps below, but the videos are not playing, please contact us and we will provide customized support.

  • Safari: In the Safari Preferences, go to the Advanced tab and uncheck “Stop plug-ins to save power.” Refresh the page after disabling this option to start the videos.
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